When your order shows “Ready to ship” in your account, it means everything is confirmed and your medication is scheduled to go out. Alongside that status, you'll see the date your order will be shipped.
What the ship date tells you
The date shown is when your medication leaves our pharmacy. Your delivery follows shortly after, based on the delivery window you selected and transit time to your address.
When will I get my tracking number?
Once your order actually ships on that date, your tracking number is sent to you automatically by email and SMS. You don't need to do anything in the meantime.
It's past my ship date and I haven't heard anything
If your ship date has passed and you haven't received a tracking number, contact our support team with your order number and we'll check the status for you right away.
No content in our Help Center should ever be used as a substitute for direct medical advice from your practitioner or another qualified clinician.