Your order ships in line with the delivery date you chose when you confirmed your order. Here's how the timing and tracking work.
How shipping timing works
Once your prescription is filled and packed, it's scheduled to ship so that it arrives on or around your selected delivery date. Because some medications require refrigerated shipping, orders are timed carefully to keep your medication cold in transit.
When do I get my tracking number?
As soon as your order is shipped, your tracking number is sent to you automatically by email and SMS. Before it ships, your order will show “Ready to ship” along with the date it's scheduled to go out.
Can I choose or change my delivery date?
Yes. You select a delivery window when you confirm your order. If you need to change it, contact our support team as early as possible and we'll do our best to accommodate, as long as the order hasn't already shipped.
No content in our Help Center should ever be used as a substitute for direct medical advice from your practitioner or another qualified clinician.