GLP-1 medications like semaglutide need to be kept cold. Proper storage keeps your medication safe and effective, and if there's ever a question about whether it stayed cold in transit, our pharmacist will help you confirm before you use it.
How to store your medication
Refrigerate your medication as soon as it arrives.
Keep it within the temperature range printed on the product packaging.
Do not freeze your medication.
Keep pens in their original packaging until you use them.
What if my medication arrived warm?
If your medication feels warm when it arrives, or your delivery was delayed in transit, place it in your refrigerator right away and do not use it yet. Then contact our support team.
We'll flag your shipment with our pharmacist, who will review the transit time and conditions and confirm directly with you whether your medication remains safe and effective to use. Please wait for that confirmation before using it.
What if it was compromised?
If our pharmacist determines the medication was affected, we'll arrange a replacement so you're not left without your dose.
Our team can't confirm whether warm medication is safe to use without a pharmacist's review — always wait for that confirmation rather than relying on a general guideline.
No content in our Help Center should ever be used as a substitute for direct medical advice from your practitioner or another qualified clinician.