If a delivery attempt is missed, the courier automatically tries again the next business day. If repeated attempts are unsuccessful, the package may eventually be returned to our pharmacy.
First step: check your tracking
Your tracking number shows the latest delivery status and whether another attempt is scheduled. (See: “Tracking your delivery.”)
If your package is returned to our pharmacy
Contact our support team as soon as you can. We'll review your situation with our pharmacy team to determine next steps. Please note that because GLP-1 medication is temperature-sensitive, a returned package often can't be reshipped — reshipment is assessed case by case, at the pharmacist's professional judgment, based on how long the medication spent out of refrigeration.
How quickly should I reach out?
As soon as possible. There's no rigid deadline, but with cold-chain medication, acting quickly gives the best chance of a workable solution.
No content in our Help Center should ever be used as a substitute for direct medical advice from your practitioner or another qualified clinician.