In most cases, yes — because your shipment contains prescription medication, an adult signature is required on delivery. This is a standard pharmacy requirement that ensures your medication reaches you safely and isn't left unattended.
What if I'm not home?
No problem — if you're not available when the courier arrives, they'll automatically attempt delivery again the next business day. You don't need to do anything to arrange the second attempt.
Tips if it's hard to be home
You can ship to your workplace or anywhere else where an adult will be available to sign.
Use the tracking link in your email to follow your package and anticipate the delivery.
Once it arrives, refrigerate any cold-chain medication promptly.
Need to reschedule?
If you need to reschedule a delivery or have questions about your shipment, contact our support team or use the tracking link sent to your email. (See: “Can I change or reschedule my delivery date?”)
No content in our Help Center should ever be used as a substitute for direct medical advice from your practitioner or another qualified clinician.