We're sorry for the frustration — occasionally a courier's tracking will show “receiver unavailable” or a missed attempt even when you were home. This usually reflects a logistical issue on the courier's side (for example, the driver running behind and not reaching your stop) rather than anything you did.

Contact our support team with your order number. We'll flag it with our pharmacy team, who follow up with the courier directly to sort out what happened and arrange redelivery. In most cases the courier will reattempt delivery the next business day.

Keeping an eye on your tracking link for the next attempt, and making sure someone is available to sign, gives the best chance of a smooth redelivery. If your medication is temperature-sensitive, refrigerate it as soon as it arrives.

No content in our Help Center should ever be used as a substitute for direct medical advice from your practitioner or another qualified clinician.