If you received a notice that we couldn't charge your card, it usually means the card on file has expired or was declined. Updating your payment method only takes a moment.
How to update your card
Log in to your account at www.kinrohealth.ca
Go to Account, then Billing
Enter your new payment details and save
Once your new card is saved, the payment will automatically retry — there's nothing else you need to do.
What if I'm still having trouble?
If the payment still won't go through after updating your card, contact our support team and we'll help you sort it out.
No content in our Help Center should ever be used as a substitute for direct medical advice from your practitioner or another qualified clinician.