For anything medical — including questions about your treatment, your dose, or how you're feeling — you'll want to reach your practitioner directly. They're available through your Kinro account.
How to reach your practitioner
Log in at www.kinrohealth.ca/messages and send your message there. Your practitioner is notified right away and will respond through the same place.
Why can't I just reply to a support email?
Our support email reaches our general support team, not your practitioner — so medical messages sent there won't reach the right person. Using the in-account messages makes sure your practitioner sees it and that it's kept with your medical record.
What if my practitioner hasn't responded?
If you've messaged your practitioner and haven't heard back in a reasonable time, contact our support team. We'll escalate it internally and make sure your care team gets back to you.
No content in our Help Center should ever be used as a substitute for direct medical advice from your practitioner or another qualified clinician.