Manage Your Treatment
Learn how to manage your treatment plan, request changes, track your progress, and connect with your care team.
11 articles
- How do I message my practitioner?Your practitioner is reached through your account messages, not the support email. Here's how.
- Can I change my dose?Dose changes need to be reviewed and approved by your practitioner. Here's how to request one.
- How do I cancel or pause my subscription?You can cancel or pause right from your dashboard, or ask our team. Once done, no further charges are made.
- Can I transfer my prescription to my local pharmacy?Yes, we can transfer your prescription to a pharmacy of your choice. One thing worth checking first: pricing.
- I can't log into my accountMost login problems come down to using a different email than the one you registered with. Here's how to get back in.
- How do I switch between generic and branded medication?You can switch between generic semaglutide and branded options. Just message your practitioner to make the change.
- How do I renew or reorder my prescription?When it's time for more medication, you can reorder through your account. Here's how renewals work.
- Why is my treatment on hold? (Monthly check-ins)Your treatment can be placed on hold if you miss your monthly check-in with your practitioner. Completing it keeps your plan active.
- Will I see the same practitioner each time?We do our best to keep you with the same practitioner throughout your treatment, for continuity of care.
- Who reviews my consultation?A licensed Canadian doctor or nurse practitioner, registered with their provincial college and licensed to prescribe in your province.
- How do I delete my account or remove my payment information?You can ask us to delete your account or remove your banking details at any time, and we'll take care of it.