If you'd like your account deleted or your payment information removed from our system, we're happy to take care of that for you — just ask.
How to request it
Contact our support team and let us know you'd like your account closed and/or your banking information removed. We'll process the request and confirm once it's done.
Does this also cancel my plan?
Yes — closing your account stops any active subscription, so no further charges will be made. If you only want to stop future billing but keep your account, you can instead pause or cancel from your profile under Billing. (See: “How do I cancel or pause my subscription?”)
Will this affect my care?
Deleting your account ends your treatment with Kinro. If you're stopping medication, we'd encourage you to let your practitioner know so they can advise on doing so safely, and to keep your own doctor informed.
No content in our Help Center should ever be used as a substitute for direct medical advice from your practitioner or another qualified clinician.