To keep your treatment going safely, your practitioner needs to check in with you each month before your renewal. If that check-in isn't completed in time, your treatment is placed on hold.
How the check-in works
In the 10 days before your renewal, you'll be asked to complete a monthly check-in with your practitioner. This is a quick review that keeps your care appropriate and your prescription on track.
What happens if I miss it?
If you don't submit your check-in within that 10-day window before renewal, your treatment is placed on hold for one month. If the check-in still isn't completed after that month on hold, your subscription is automatically cancelled.
How do I take my treatment off hold?
Log in and complete your check-in with your practitioner at www.kinrohealth.ca/messages. Once it's submitted and reviewed, your plan continues as normal. If you're not sure what's needed, contact our support team and we'll point you to the next step.
What if my subscription was already cancelled?
No problem — if you'd like to restart, log in and message your practitioner to reactivate your plan whenever you're ready.
No content in our Help Center should ever be used as a substitute for direct medical advice from your practitioner or another qualified clinician.