If you see more than one order (or several orders awaiting) in your account when you only expected one, it's almost always a duplicate created in error — not multiple charges or multiple shipments on the way.
What to do
Contact our support team with your order numbers, and we'll cancel the duplicate order(s) so you're left with just the correct one. You'll only ever be charged for and shipped a single order.
Will I be charged for the duplicates?
No. Duplicate orders are cancelled before any charge or shipment. If you believe you were charged for a duplicate, let us know and we'll review and refund it.
No content in our Help Center should ever be used as a substitute for direct medical advice from your practitioner or another qualified clinician.