Your initial consultation with a Kinro practitioner is completely free — there is no fee to find out whether treatment is right for you.
What happens during the consultation?
You'll complete an online medical questionnaire covering your health history, current medications, and your treatment goals. This information goes to one of our licensed Canadian nurse practitioners, who reviews it to determine whether a prescription is appropriate and safe for you.
What happens after I'm approved?
If your practitioner approves treatment, you'll be prompted to activate your plan. Activating confirms your prescription and sends it to our partner pharmacy to be filled. You're only charged once you've been approved and have activated your plan — you're never billed just for consulting.
What if I'm not ready to start right away?
That's completely fine — there's no rush. Once you're ready, simply log in and let your practitioner know, and they'll issue your prescription and activate your plan at that time. We'll be here whenever you're ready.
What if I change my mind?
If you decide not to proceed, you can simply let us know. If you haven't activated a plan, you won't be charged. If you signed up by mistake, message our support team and we'll close your account — no charges will be made.
No content in our Help Center should ever be used as a substitute for direct medical advice from your practitioner or another qualified clinician.